We are experiencing an overwhelming demand for medical kits and supplies as a result of the COVID-19 epidemic. Due to the added strain on our inventory and order volume there may be instances where we are forced to substitute one or more items in our stocked medical kits to an item of similar use and/or value.
Additionally, we reserve the right to limit the quantity of certain products that can be purchased under one order and also restrict the return window to 14 days from the time the order was placed. We are doing this ensure that there is enough inventory to provide medical kits and supplies to as many customers as possible. The products that fall under this policy include, but are not limited to:
Bag-Valve Masks & Manual Pulmonary Resuscitators
Alcohol Swabs & Prep Pad Kits
First Aid & Antiseptic Spray
First Aid Kits
Finally, our staff is working 7 days a week in an effort to fulfill orders as quickly as possible. While we typically ship orders within 24 hours, there may be instances where orders simply cannot be filled within that timeline. In those cases the order should be shipped within 1-2 business days, however, certain items such as pulse oximeters, gloves and masks may take up to 3 days regardless of what shipping method was chosen at checkout. In the event that is the case, when those orders are fulfilled, we will ship the items via the same shipping method that was chosen and paid for at checkout (i.e. – next day air, 2nd day air, etc).
If you require your order to be shipped faster than this due to an emergency, please contact us after placing your order at 704-295-0299 or [email protected]. Please have your order number ready before contacting us.
Thank you for understanding and working with us during this crazy time. Stay safe out there!